FAQ

Before contacting Support, please check if you can find an answer to your question below.

In our FAQ, we aimed to respond to all the most common and important questions SONUS Croatia attendees may have. To make it easier for you to navigate, the questions are organized into several categories.

GENERAL

Is there a minimum age for SONUS Croatia?

Yes, SONUS Croatia is an 18+ event. Minors are not allowed at the festival venue under any circumstances.

Where can I find the general Terms and Conditions?

SONUS Croatia general Terms and Conditions are listed at: https://www.sonuscroatia.com/imprint/

I have contacted Support. How long should I expect to wait for a response?

We aim to respond to all inquiries within 48 hours on business days (excluding weekends and the holiday season). Response times may be longer during periods of high inquiry volume. We kindly ask that you avoid sending duplicate messages (the same inquiry repeatedly), as this will not expedite a response and may instead delay the reply process for all our customers.

Kindly be aware that unsolicited promotional emails may not receive a response.

TICKETS

Can I buy a Day Ticket?

Single-day tickets will be available for purchase at a later date (usually released in early summer or a few weeks before the festival).

Can I buy a hard ticket?

There are no physical / hard tickets available. However, you can print your e-ticket if you like.

When will Boat Party tickets be available?

We typically release Boat Party tickets in early summer. Since Boat Party tickets usually sell out within a few hours, we advise you to subscribe to our newsletter.

Is there a Payment Plan option?

Yes, we offer flexible payment options for SONUS Croatia, allowing you to pay in installments instead of all at once. The Payment Plan option is available at checkout - select it when entering your payment details.

I have received the Order confirmation. When can I expect to receive the e-Ticket?

Your (personalized) e-Ticket will be emailed to you shortly before the festival dates, along with all important and useful information for festival attendees.

I want to change the name on my ticket.

SONUS Croatia tickets are personalized. If you wish to transfer your ticket to someone else, you must request a name change from the ticket shop associated with the ticket.

For Paylogic / See Tickets purchases, please contact: https://customerservice.paylogic.com/hc/en-us/

I want a refund for my ticket.

We're sorry to hear that you won't be able to join us at SONUS Croatia as initially planned. Unfortunately, festival tickets are non-refundable on our side under any circumstances. If you have arranged booking or travel cancellation insurance, please review the Terms and Conditions of your chosen insurance provider and contact them directly to inquire about refund options.

I want to upgrade to a VIP Ticket.

For Paylogic / See Tickets purchases, please follow these instructions to upgrade your regular ticket to VIP:

• Go to your confirmation email and click "Manage Order".
• Next to your ticket you will find three dots, click them and select "Change Ticket". You will be guided to the Upgrade Shop.
• Select the VIP Ticket and head to the check out.
• During the checkout the ticket price you have already paid will be deducted and you only have to pay the price difference.

After you have completed the upgrade process, your old ticket will be invalidated and you will receive a new order with the VIP ticket.

For any additional ticket related questions, or additional assistance with your ticket upgrade, feel free to contact https://customerservice.paylogic.com/hc/en-us

Can I upgrade my ticket to VIP at the venue?

All tickets are subject to availability, and on the spot upgrades cannot be guaranteed, as VIP tickets may be sold out in advance. We strongly advise you to arrange your VIP ticket upgrade in advance to secure your spot.

Will VIP Tables be available?

As a VIP Ticket holder you have the chance to book your private table (extra fees apply). To do so please reach out to the Club directly. We will share contact information closer to the festival.

WRISTBAND EXCHANGE

How do I get my wristband?

You will exchange your e-Ticket for a festival wristband at the designated wristband exchange point in front of the venue. Detailed instructions, along with the location and operating hours for wristband exchange, will be announced prior to the festival dates. Please note: There are no home deliveries for any festival tickets or wristbands.

Do I need to have an ID for the wristband exchange?

Yes, an ID is required. SONUS Croatia tickets are personalized. This means that a valid personal document must be presented when exchanging your e-Ticket for a festival wristband. Accepted forms of identification are national IDs or passports.

What if I lost or damaged my wristband?

Entry to the SONUS Croatia festival area is only permitted with a valid and undamaged wristband. Replacement wristbands will not be issued under any circumstances if originally issued wristband is lost, damaged, or unusable for any other reason. The SONUS Croatia organizers cannot be held responsible for any lost, stolen, or wristbands damaged after the exchange.

AT THE VENUE

What kind of security can I expect at the venue?

At SONUS Croatia, safety is one of our top priorities. That's why, each season, we form our own security team which, with the support of local security teams and local police representatives, ensures the safety of all festival attendees and performers.

Do you have lockers available at the venue?

Unfortunately, there are no lockers or any other storage options available at the venue. Please do not bring unnecessary items with you.

What items are allowed and what items are prohibited at the venue?

Always follow the instructions of security personnel. The organizers and security personnel reserve the right to refuse admission to the festival venue at any time. Kindly be noted that access may be denied if a security assessment shows that you are too drunk, or if you pose a risk to your own safety or the safety of other attendees in any other way.

ALLOWED:

• small / clutch bags and fanny packs
• mobile phones
• other necessary personal items, such as wallets, earplugs, tissues, feminine products, powdered makeup, etc.

PROHIBITED:

• any food or drinks brought from outside
• any type of bottles, cans, cups (full or empty)
• backpacks, large bags, suitcases or any other type of luggage
• weapons, explosives, firearms, or any other sharp objects and illegal, hazardous, or breakable materials
• pyrotechnics, fireworks, whistles, sound systems, lasers, flashlights or anything else that can interfere with the artists
• flammable or dangerous items
• any type of drugs
• deodorants and other types of pressurized bottles / gas cans, body lotions, perfumes and any other liquids
• markers, pens or spray paint
• any professional sound, picture or video recording devices that have not been pre-approved
• animals / pets

ABOUT THE DESTINATION

What's the official currency in the Republic of Croatia?

The official currency of the Republic of Croatia is the euro (symbol: €; code: EUR). Foreign currencies can be exchanged at local banks and exchange offices. Euro cash can be withdrawn from your bank account at ATMs throughout the Republic of Croatia. Card payments are widely accepted, but there are still some "cash only" local places.

What are the climate conditions?

The average temperature during summer is 25-30°C. Note that the festival is held late in the summer, so temperatures might not reach the highest values. Also, the nights can be cooler, so along with your summer clothes bring some long-sleeved clothing as well.

What are the most important emergency numbers?

When dialing any Croatian phone number from your phone, you need to add  00 385 before the listed number. Below are the emergency phone numbers:

• 112 is the common emergency telephone number that can be dialed free of charge from any fixed or mobile telephone in order to reach emergency services (ambulance, fire and rescue, police)
• 192 Police
• 193 Fire department
• 194 Emergency medical help
• 195 Maritime search & rescue
• 1987 Help on the road

What travel documents do I need?

Citizens of EU countries may enter Republic of Croatia by using their national identity cards (if these exist) instead of their passport. Otherwise, valid passports are required to enter Republic of Croatia.

Republic of Croatia is a Schengen area member state and the visa regime of the Republic of Croatia is part of the European Union acquis. In order to check if the citizens of your country need a visa to enter the Republic of Croatia / EU, we kindly ask you to visit the Ministry of Foreign and European Affairs, Republic Croatia webpage: https://mvep.gov.hr/en

OTHER

Where can I apply for performing at the festival?

Thank you for your interest. SONUS Croatia does not currently accept unsolicited applications for performers. If this policy should change, we will make such an announcement on our website and social media accounts.

Where can I apply for volunteering, internship or working at the festival?

Thank you for your interest. SONUS Croatia does not currently accept unsolicited applications for volunteering/internships/employment. If this policy should change, we will make such an announcement on our website and social media accounts.

Can I sell my food, drinks, merchandise or other products at the festival?

Thank you for your interest. SONUS Croatia is a music festival, not a (trade) fair. Therefore, the only items that may be sold at the venue are official SONUS Croatia merchandise, and food and drinks provided by the SONUS official partners and sponsors.

I am a representative of a company / brand interested in becoming an official sponsor / partner of the SONUS Croatia. Who can I contact with a sponsorship proposal?

All sponsorship proposals can be sent to sponsors@sonuscroatia.com and will be considered if align with the SONUS Croatia festival's brand image and values, can be implemented within the festival venue, and include collaboration plan with a defined sponsorship budget.

Can I simply send my promotional materials to the Support contact email?

Our Customer Support team is dedicated to assisting all festival attendees and providing them all necessary information as quickly as possible. However, if the Customer Support department is overwhelmed with unwanted promotional messages, it affects our ability to offer timely support. Adding our Support contact email to various mailing lists or sending unsolicited promotional content may result in your email address being permanently blacklisted.

Contact/Support

Not able to find an answer? Please contact us!