Guide

FAQ

Before contacting support, please check if you can find an answer to your question below.

Can I buy a Day Ticket?

Single-day tickets will be available at a later date for purchase.

I want to buy a Hardticket!

There are no Hardtickets available. You can print your ticket if you like.

When will Boat Party tickets be available?

We typically release boat parties in early summer. As boat tickets are ususally sold within few hours we advise to subscribe to our newsletter.

I want to change the name on my ticket.

Tickets for Sonus are personalized. This means that personal documents must be presented at the entrance of the festival. If someone else wishes to use the ticket, you need to contact the ticket shop to change the name associated with the ticket.

I want a refund for my ticket.

We are sorry to hear you can’t join us for Sonus Croatia. Unfortunately, festival tickets are non-refundable.

I can't find the Payment Plan option.

The payment plan option is available during check-out. So please end your purchase and select it when you would enter your payment details.

I want to upgrade to a VIP Ticket.

You can easily upgrade your festival ticket to a VIP festival ticket on Paylogic ticket shop.
To do so go to your confirmation mail and click on "Manage Order".
Next to your ticket you will find three dots, click them and select "Change Ticket". You will be guided to the Upgrade Shop.
Select the VIP Ticket and head to the check out.
During the checkout the ticket price you have already paid will be deducted and you only have to pay the difference.

After you have completed the upgrade process, your old ticket will be invalidated and you will receive a new order with the VIP ticket.

For any additional ticket related questions, feel free to contact https://customerservice.paylogic.com/hc/en-us

I want to upgrade my accomodation.

An accommodation change might be possible (depend on request date), but under the extra cost which will depend on your new chosen accommodation. Please reach out to support@sonuscroatia.com and specify which new unit you’d like to have - so we can send over the calculated extra costs.

Will VIP Tables be available?

As a VIP Ticket holder you have the chance to book your private table (extra fees apply). To do so please reach out to the Club directly. We will share contact information closer to the festival.

Contact/Support

Not able to find an answer? Please contact us!